Internet Banking Terms and Conditions
This Internet Banking agreement and disclosure is between Roberts County National Bank and the undersigned bank customer (Customer’s acceptance of this agreement by clicking on I Accept represents signature.) Roberts County National Bank may be referred to as “bank”, “we”, or “us”. Customers may be referred to as “you” and “your”. This agreement discloses how you may use Internet Banking, what information you can obtain, and transactions you may make. This agreement contains the terms and conditions governing Roberts County National Bank Internet Banking. If you want to enroll in Internet Banking you must agree to the terms and conditions stated in this agreement. If you do not agree to these terms and conditions click on I Decline.
Description of Internet Banking Services
You can obtain the following information:
- Balance information on all types of deposit accounts and loans, loan payment amounts, payment due dates and debit card daily limits
- Review transactions on your accounts for current and previous statement cycles
- Interest information on your interest-bearing deposit accounts and loan accounts
- Rental information on your safe deposit box
You may make the following types of funds transfers between accounts you own:
- Transfer funds from checking to another checking or savings account
- Transfer funds from savings to another checking or savings account
- Make payments from checking or savings to loan accounts or overdraft protection demand deposit loan accounts
- You may make arrangements for one time, on demand transfers or loan payments or make scheduled transfers to occur in the future or on a recurring basis.
Transfers and payments made after 6:00 p.m. may not be credited until the next business day.
You will be provided a confirmation number with each transfer. Please write down this number when you receive it. It helps us resolve any questions you may have concerning your transactions.
Fees and Charges for Internet Banking Service:
Internet Banking is provided at no cost to our customers.
Internet Banking Username and Password
To initially access Roberts County National Bank Internet Banking you will use a Username and Password that our bank assigns to you. The first time you log in you will be required to change your Username and Password, and complete multifactor authentication questions. Online instructions will explain Username and Password requirements. You will be able to change your password at any time if you feel your password has been compromised. You agree to keep your Roberts County National Bank Internet Banking Username and Password confidential to prevent unauthorized access to your accounts and to prevent unauthorized use. For security purposes, we recommend you memorize your Username and Password. If you choose to write it down, store it in a secure place. If you violate this agreement and purposely disclose your Username and Password to allow others to access your accounts, you are fully responsible for any transactions they make on your accounts.
If you believe your password is lost or has been acquired by an unauthorized person, report it at once to Roberts County National Bank at (605) 698-7621. We reserve the right to block your access to Roberts County National Bank Internet Banking services to maintain or restore security to our web site and systems, if we believe your password has been or may be obtained, is being used or may be used by an unauthorized person(s). See liability for unauthorized use.
It is the customer’s responsibility to detect duplicate transactions or errors. Roberts County National Bank will pay all transactions initiated online by the customer unless there are insufficient funds or uncollected funds.
If a hold has been placed on deposits made to an account from which you want to transfer funds, you cannot transfer the portion of the funds held until the hold expires.
You agree that you will instruct us to make a transfer only when a sufficient balance is or will be available in the designated account at the time of the transfer. You understand that we will not act on any transfer instruction from you if sufficient funds are not available in the account that you designated.
Your ability to make transfers from your savings accounts and money market accounts is restricted by Federal Reserve Board Regulation D. For each savings or money market account, the following limitations apply: You may make six (6) transfers from your account each four (4) week or similar period, if by preauthorized or automatic transfer, or telephone (including data transmission) agreement, order or instruction. Three (3) of these transfers may be made by check, draft, debit card or similar order (including POS transactions), made by the depositor and payable to third parties. Transfers and withdrawals made in person, by messenger, by mail or at an ATM are unlimited. Once a savings account or money market account has violated the Regulation D limits, Roberts County National Bank will notify you of the violation and may require you to convert the account to a transaction type account.
Failure to Make Transfers
The Roberts County National Bank will not be liable for your losses or damages if we do not complete a transfer to or from your account on time or in the correct amount due to any circumstance including but not limited to:
- If, through no fault of ours, you do not have enough money in your account to make the transfer
- If the money in your account is subject to legal process or other claim restricting such transfer
- If the transfer would go over the credit limit on your overdraft line
- If the ATM where you are making the transfer does not have enough cash
- If the terminal or system you used was not working properly
- If circumstances beyond our control (such as computer system failure, Internet service failure, etc.) prevent the transaction.
You will receive a monthly account statement from us for your Regular Checking and your Regular Savings accounts, unless the accounts show no activity in which case you will receive a statement quarterly. You will receive a monthly account statement from us for your Interest Checking and Money Market Savings accounts. These statements will detail your Internet Banking activities.
Stop Payment of Preauthorized Payments
If you have told us in advance to make regular electronic fund transfers out of your account(s), you can stop any of these payments. Here is how: Call us at (605) 698-7621 or write our bank at 5 East Maple Street, P.O. Box 129, Sisseton, SD 57262-0129, in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may require you to put your request in writing and get it to us within 14 days after you call. We will charge you $25.00 for each stop pay order you give. You cannot initiate a stop payment order or remove a stop payment order through our Internet Banking, however, you may view stop payment orders in place.
Computer Hardware and Software
You may access Roberts County National Bank Internet Banking from most PC’s or mobile devices with Internet access. You are responsible for, at your expense, obtaining, installing, maintaining and operating all equipment hardware and software you use. We do not warrant nor will we be responsible for any error or failures from the malfunction or failure of your hardware or software.
You agree that Roberts County National Bank is not responsible for any electronic virus that you may encounter using Roberts County National Bank Internet Banking. You are responsible for maintaining reliable virus, spyware and malware detection products to detect and remove any viruses or other malicious files found.
Hours of Operation
You can access Roberts County National Bank Internet Banking through our website www.rcnbank.com seven days a week, 24 hours a day. However, at certain times, some or all of the services may not be available due to system or Internet maintenance. If we need to change the scope of Roberts County National Bank Internet Banking, we will attempt to provide prior notices to such interruptions and changes, but cannot guarantee that such notice will be provided.
Email is not available to you after you log in to Roberts County National Bank Internet Banking. You may not use email from our public website to initiate banking transactions. Email is in place for you to make inquiries or ask questions not of a sensitive nature.
You agree that we may send you or make available to you notices, disclosures, and other information electronically including, but not limited to, notices, disclosures, and other information required under the Electronic Funds Transfer Act and Regulation E of the Federal Reserve Board. If you have given us an email address or postal address, we are entitled to rely on that address and assume that messages sent to that address are received by you until you give us notice in writing that the address is no longer valid. If we send you a notice or disclosure electronically, and you wish to download or print it and are unable to do so, contact us at the mailing address or telephone number address in the Error Notice section of the Agreement and we will provide you with a copy on paper.
Limitation of Liability Relating to Available Internet Services
Except as otherwise provided in this agreement or otherwise expressly provided by applicable law or regulation, you agree that neither Roberts County National Bank nor any party that provides Internet access or provides equipment used to access Roberts County National Bank Internet Banking services or any agent, independent contractor, or subcontractor of any of the foregoing will be liable for any loss, injury, or damage including without limitation, direct, indirect, incidental, special, consequential, or punitive damages, whether under a contract, tort or any other theory of liability, arising in any way from the installation, use or maintenance of our Internet Banking service or of the Internet access provider used to access our Internet Banking services or of the equipment used to access our Internet Banking services including, without limitation any loss, injury or damage relating to any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line failure or unauthorized interception or access to your communications with us, even if we or the service providers are aware of the possibility of such event.
We will disclose information to third parties about your account or the transfers you make:
- To complete transfers as necessary.
- To verify the existence and condition of your account upon the request of a third party, if you have authorized the third party request.
- To comply with laws, government agency or court orders
- If you give us your written permission for any other reason
Tell us immediately if you believe your Username or Password has been lost or stolen, or of any unauthorized transaction. Also, if your statement shows transfers that you did not make, tell us immediately. If you believe your Username or Password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call Roberts County National Bank at (605) 698-7621 during normal business hours as listed in the Agreement.
In case of errors or questions about your consumer electronic transfers, telephone us or write us at PO Box 129, Sisseton, SD 57262, Ph. 605-698-7621 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point of sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. If a notice of error involves unauthorized use of your Visa Point of Sale debit card, we will provide provisional credit within five (5) business days after you notify us instead of ten (10) or twenty (20) business days. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
This agreement continues in full force and effect until terminated. You may terminate the agreement and your use of Roberts County National Bank Internet Banking at any time by calling (605) 698-7621 or by sending a written termination notice to Roberts County National Bank, 5 East Maple Street, PO Box 129, Sisseton, SD 57262-0129. You authorize us to complete funds transfers until we have had a reasonable opportunity to act upon your termination notice.
We may terminate this agreement and your use of Roberts County National Bank Internet Banking services at any time without cause or prior notice. This agreement and your use of the available Internet services will be terminated automatically if your account(s) are closed or access to your accounts is restricted for any reasons. This agreement and your use of Roberts County National Bank Internet Banking services may be terminated at any time without prior notice due to insufficient funds in one of your accounts. After termination on such basis, you may again enroll once sufficient funds are available in your accounts to cover any fees and other pending transfers or debits. We reserve the right to temporarily suspend Roberts County National Bank Internet Banking services in situations deemed appropriate by us, in our sole and absolute discretion, including when we believe a breach of system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your Username or Password as an indication of attempted security breach. Termination of the services does not affect your obligations under this agreement with respect to occurrences before termination.
By accessing Roberts County National Bank Internet Banking, you hereby acknowledge that you will be entering a protected web site owned by Roberts County National Bank, which may be used only for authorized purposes. The bank may monitor and audit usage of the system and all persons are hereby notified that use of the services constitutes consent to such monitoring and auditing. Unauthorized attempts to upload information and/or change information on these web sites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986.
To enroll in Internet Banking you must agree to the terms and conditions stated in this agreement and click I Accept. If you do not agree to these terms and conditions and do not want to enroll in Internet Banking click on I Decline.